These are our users most frequently asked questions

What is Youper?

Youper is an AI Assistant for emotional health. It talks to you, gets to know you, tracks your mood, and empowers you with effective psychological tools to make you feel your best. Download the app in the Apple App Store and on Google Play Store.

Is it a human talking to me?

Youper is 100% AI. We don’t have human operators, although our team of scientists and psychologists, led by Dr Jose Hamilton, is always feeding Youper with the latest scientific research about the mind and the brain to better help you.

Is Youper free?

Our mission is to empower everyone on the planet with the best tools to improve their emotional well-being and live happier lives.

Most of the tools are free: The Youper assistant is available to support you 24/7, you can track your mood, access mindfulness tools, learn from all our content and manage your emotional health.

During your journey, Youper will present you with 3 real-life challenges to gradually push you out of your comfort zone and go even deeper into your personal goals. Hundreds challenges become available when you subscribe.

By subscribing you’re investing in your emotional health and providing the steady income needed to maintain and grow the Youper app. It pays for development of new features, app maintenance, customer support, and quality assurance.

What's the difference between Youper and self-help books or courses?

Youper is much more than a book or a static course. It’s like your own personal Jarvis! Youper interacts with you, learns from you, and gets more specific to your needs over time.

And more important, unrealistic promises aren’t acceptable solutions to us. Youper is being fed continuously by our team of scientists and psychologists with the latest scientific research on emotional wellness.

I'm seeing a therapist. Can I use Youper?

Of course. Youper is your personal assistant and works great alongside psychotherapy. You can talk to your therapist about the interactive tools you’re using, share your challenges and breakthroughs.

I need the support of my parents. How do I convince them Youper is right for me?

Engaging the important people in your life on your emotional wellness journey is vital. A good way to show how Youper can help is to share content with them that addresses the scientific foundation of its tools.

I need the support of my parents. How do I convince them Youper is right for me?

Engaging the important people in your life on your journey of personal growth is vital. A good way to show how Youper can help is to share content with them that addresses the scientific foundation and effective outcomes.

Are you going to sell my data?

No, we are not. Youper does not get any personal or monetary gain from your private information or personal data. And we never will.

What does Youper do with my information?

Youper uses what it learns from you to become a better assistant and generate insights on how to improve your emotional wellness. From a security perspective, all all data is stored in a safe and very restricted cloud infrastructure. It is not accessible to anyone, for any reason.

Is my information shared with other users?

No. All your information is private.

How do I report a bug?

If you think that you’re experiencing a bug, we’re here to help!

Before you contact our support team, please make sure that you have the latest version of the app. Try to force quit/reset your app to see if the problem persists.

Please feel free to report bugs through form below. Try to be as detailed as possible so that we can better understand and reproduce the issue. Screenshots help a lot! Please use a valid email just in case we need to get back in contact with you.

We greatly appreciate you taking the time to report bugs. We couldn’t improve Youper without you!