Privacy Policy

1. Introduction

We, Youper, INC., (hereinafter “Youper”) collect and process your personal data related to the Youper App (hereinafter also “App”) and are the “data collector” in terms of the General Data Protection Regulation (GDPR).

The protection and confidentiality of your data are critical to us. We therefore only process your data to the extent that:

  • It is necessary to provide the Youper services you are requesting
  • You have given your consent to the processing, or
  • We are otherwise authorized to do so under the data protection laws.

By using or accessing the services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you at this moment consent that we will collect, use, and share your information in the following ways.

Remember that your use of Youper’s services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

If you have any questions, suggestions or comments, you are welcome to contact us at [email protected].

Last updated May 25th, 2018

2. What information we collect

Personal data is specifically protected by law. Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data.

We receive and store information you intentionally provide to us. For example, through the registration process and account settings, we can provide Personal Information such as your first name, email, gender and work status.

Health-related data

Within the app, you can do assessments and monitor symptoms of depression, anxiety and social anxiety. During this screening, you will answer questions and let the app know how you are feeling. We collect, process and use the following health data in order to be able to provide you with health-related feedback and self-care suggestions, including:

  • Symptom-related data:
    • Questions related to symptoms of depression, anxiety and/or social anxiety.
    • Questions about other psychological and somatic complaints and symptoms.
    • Evaluations of the above-mentioned data regarding severity and type of symptoms.
  • Mood-related data
    • Your information about your mood.
    • Text-based note entries created by you, which are transmitted in encrypted form and stored with us.

This information is not used for advertising or other use-based data mining purposes.

Technical Data 

This is data that tells us what hardware and software you are using to access our app:

  • Data about the mobile platform (iOS/Android)
  • The version of the app
  • Device model
  • System version
  • Identifier for Advertising in Apple for iOS devices
  • Advertising ID for Android devices

App usage data

This is data that tells us how you use our app:

  • How often was the app opened?
  • Which areas were clicked on the app?
  • App settings used (language settings, notifications)
  • Feedback data (incl. email service).

Apple’s Health App and Google Fit

Certain features of our services may actively record information about yourself. This tracking is accomplished through integration with the Apple Health App (iOS) or Google Fit (Android). We always separately obtain a consent from you for accessing those data.

3. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Information) for six years after they cease being customers for tax purposes.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.

4. With whom we share your personal information

We neither rent nor sell your Personal Information in personally identifiable form to anyone.

However, we may share your information with third-parties as described in this section:

Aggregated Personal Information that’s no longer personally identifiable.

We may de-identify or anonymize your Personal Information so that you are not individually identified, and provide that information to our partners. We also may combine your de-identified information with that of other users to create aggregate de-identified data that may be disclosed to third parties who may use such information to understand how often and in what ways people use our services, so that they, too, can provide you with an optimal online experience. For example, we may use information gathered to create a composite profile of all the users of the services to understand community needs, to design appropriate programs and activities, and to assess the real-world validity and feasibility assessments.

However, we never disclose aggregate information to a partner in a manner that would identify you personally, as an individual.


We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us, unless otherwise described in this Privacy Policy.

User Profiles and Submissions

Certain user profile information, including your name, location, and any video or image content that you have uploaded to the services, may be displayed to other users to facilitate user interaction within the services or address your request for our services. Your account privacy settings may allow you to limit the other users who can see the Personal Information in your user profile and/or what information in your user profile is visible to others. Please remember that any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others. Your username may also be displayed to other users if and when you send messages or comments or upload images or videos through the services, and other users can contact you through messages and comments.

Business Transfers

If we got acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party following law and data protection procedures.

Protection of Youper and Others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Youper, our employees, our users, or others.

5. How we secure and protect your information

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

All transmitted data are encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All stored data are maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

6. Where we store your data

Our services are operated in the United States of America. If you are located in another jurisdiction, please be aware that information you provide to us may be transferred to, stored and processed in the U.S.A. By using our services or providing us with any information, you consent to this transfer, processing, and storage of your information in the U.S.A., a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Personal Information you can access

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • Name and password;
  • Email address;
  • User profile information, thoughts, emotion and behavior tracking.
  • Program responses and content

The information you can view, update, and delete may change as the services change. If you have any questions about viewing or updating information we have on file about you, please contact us at [email protected]

8. How to delete your data

You can delete your data by open the app, clicking on the “Me” bottom menu item, clicking on the gear icon (top right corner), then clicking “Delete my account.” This will irrevocably delete all your data from our databases.

9. Your rights as a user

As a user of our app, you have the following data protection rights, depending on the circumstances of the specific case:


To receive information about your personal data processed by us and to request access to your personal data and/or copies of these data. This includes information on the purpose of use, the category of data used, its recipients and authorized persons and, if possible, the planned duration of data storage or, if this is not possible, the criteria for determining this duration;

Correction, deletion or limitation of processing

To request the correction, deletion or limitation of the processing of your personal data, e.g. by sending us an e-mail. If (i) the data are incomplete or incorrect, (ii) they are no longer necessary for the purposes for which they were collected, (iii) the consent on which the processing was based has been revoked, or (iv) you have successfully exercised your right to object to data processing; in cases where data is processed by third parties, we will forward your requests for correction, deletion or limitation of the processing to these third parties, unless this proves impossible or involves a disproportionate effort;

Opposition to the processing

To object to the processing for reasons arising from your particular situation;

Refusal and revocation of consent

To refuse your consent or – without affecting the legality of data processing prior to the revocation – to revoke your consent to the processing of your personal data at any time;

Automatic decisions

To require that you be subject to a decision based exclusively on automated processing only in the exceptional cases provided by law, if that decision has legal effect against you or significantly affects you in a similar manner; should such an automated decision take place in exceptional cases, you have the right to obtain information on the logic involved and the scope of the intended effects;

Right of appeal

Communicate with and, if necessary, complain to the data protection supervisory authority.

10. Changes to our privacy policy

We reserve the right to change this data protection declaration in compliance with data protection regulations. The current version can be found here or at another accessible location in our app.